{"id":19535,"date":"2026-03-03T14:29:59","date_gmt":"2026-03-03T19:29:59","guid":{"rendered":"https:\/\/performancechassepeche.ca\/?page_id=19535"},"modified":"2026-06-18T16:22:28","modified_gmt":"2026-06-18T20:22:28","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/performancechassepeche.ca\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<h2><b>Legal Notice \/ Terms of Sale<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If the products purchased on the Performance Chasse P\u00eache inc. website do not entirely suit you, you can make a return within <\/span><b>15 days of receiving the order<\/b><span style=\"font-weight: 400;\">. Certain conditions apply:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Item has not been worn<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It is in its <\/span><b>original box or packaging<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You have the <\/span><b>invoice or transaction receipt<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If the return does not comply with these conditions, the product may be returned to you <\/span><b>at your expense<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please allow <\/span><b>5-10 business days<\/b><span style=\"font-weight: 400;\"> for the refund to be processed. This will be made upon receipt of the package, using the <\/span><b>same payment method<\/b><span style=\"font-weight: 400;\"> used for the purchase.<\/span><\/p>\n<h2><b>Return Processing Fee<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">A <\/span><b>processing fee of $15.00 (taxes included) <\/b><span style=\"font-weight: 400;\">as well as <\/span><b>shipping costs <\/b><span style=\"font-weight: 400;\">will be deducted from your refund.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our <\/span><b>return labels are valid only with Purolator<\/b><span style=\"font-weight: 400;\">. If this service is not available in your area, you can make the return with the carrier of your choice, <\/span><b>at your own expense<\/b><span style=\"font-weight: 400;\">. In this case, <\/span><b>no processing fee will be deducted from your refund<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>Please note<\/b><span style=\"font-weight: 400;\"> that if the return shipping costs exceed the amounts stated due to your place of residence, the actual cost of shipping will be fully subtracted from your refund. In such a situation, <\/span><b>we will contact you beforehand to validate the amount.<\/b><\/p>\n<h2><b>Non-refundable Items<\/b><\/h2>\n<ul>\n<li aria-level=\"1\"><b>Final Sales: All products at 40% off and more.<\/b><\/li>\n<li aria-level=\"1\"><b>SD or micro SD card<\/b><\/li>\n<li aria-level=\"1\"><b>Batteries<\/b><\/li>\n<li aria-level=\"1\"><b>Underwear, socks and swimwear<\/b><\/li>\n<li aria-level=\"1\"><b>Calls<\/b><\/li>\n<li aria-level=\"1\"><b>Bows and crossbows*<\/b><\/li>\n<li aria-level=\"1\"><b>Firearm and telescope*<\/b><\/li>\n<li aria-level=\"1\"><b>Trail Cameras<\/b><\/li>\n<li aria-level=\"1\"><b>Sonar<\/b><\/li>\n<li aria-level=\"1\"><b>Electronics<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">*Bows, crossbows, firearms can be assembled in store before shipping. In this case, if you wish to make a return, <\/span><b>a 15% fee <\/b><span style=\"font-weight: 400;\">will be deducted when you refund it. Also, the return conditions below must be respected. RETURN PROCESSING FEES will also apply.<\/span><\/p>\n<h2><b>How to Make a Return<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">To make a return, please follow the steps below:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Contact us at <\/b><b>info@performancechassepeche.ca<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> with the following information:<\/span><\/span>\n<ul>\n<li>Order number<\/li>\n<li>First and last name<\/li>\n<li>Item(s) to be returned and size(s)<\/li>\n<li>Reason for return<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Receive your return label<\/b><span style=\"font-weight: 400;\">: Once the form has been sent, our team will send you a return label <\/span><b>within 2 to 5 business days<\/b><span style=\"font-weight: 400;\"> by email.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Prepare your package<\/b><span style=\"font-weight: 400;\">: Place <\/span><b>unused and undamaged items<\/b><span style=\"font-weight: 400;\">\u00a0into their <\/span><b>original packaging<\/b><span style=\"font-weight: 400;\">, then into a heavy-duty shipping box or bag.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>Don&#8217;t forget to include your invoice or transaction receipt<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Drop off the package<\/b><span style=\"font-weight: 400;\"> at the drop-off point nearest to you. To find a Purolator Fulfillment Center, click here: <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\ud83d\udc49 <\/span><a href=\"https:\/\/www.purolator.com\/fr\/ressources-et-soutien\/comment-emballer-un-envoi\/trouver-un-centre-dexpedition\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Find a Purolator Fulfillment Center<\/span><\/a><\/li>\n<\/ol>\n<p><b>Important :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In-store purchases can only be processed in-store.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you are not completely satisfied with your purchase, Performance Chasse P\u00eache inc. undertakes to respect its return policy appearing above.<\/span><\/li>\n<\/ul>\n<h2><b>Warranty<\/b><b><br \/>\n<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Items sold in stores or on the website of Performance Chasse P\u00eache inc. are <\/span><b>new and free of defects<\/b><span style=\"font-weight: 400;\">. They are guaranteed by the manufacturer. We are not responsible for the manufacturer&#8217;s choice of whether or not to apply the warranty on their product. We will help you as much as possible in your process with the manufacturer. <\/span><span style=\"font-weight: 400;\">A handling fee of $30 may apply<\/span><span style=\"font-weight: 400;\"> for the processing of your file. We do not exchange defective products without first receiving permission from the manufacturer. Delays of 1 to 12 months may occur. Note that some manufacturers do not tolerate any intermediary between themselves and the customer. If necessary, we will provide you with the necessary information to contact the appropriate service center.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you wish to return a product for a warranty, shipping and\/or return shipping costs are not covered by Performance Chasse P\u00eache inc. If the product is credited by the company, a credit for the original amount indicated on your invoice will be credited to your customer account with Performance Chasse P\u00eache inc., or will be refunded to you using the same method of payment as originally.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Legal Notice \/ Terms of Sale If the products purchased on the Performance Chasse P\u00eache inc. website do not entirely [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-19535","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/performancechassepeche.ca\/en\/wp-json\/wp\/v2\/pages\/19535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/performancechassepeche.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/performancechassepeche.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/performancechassepeche.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/performancechassepeche.ca\/en\/wp-json\/wp\/v2\/comments?post=19535"}],"version-history":[{"count":5,"href":"https:\/\/performancechassepeche.ca\/en\/wp-json\/wp\/v2\/pages\/19535\/revisions"}],"predecessor-version":[{"id":42878,"href":"https:\/\/performancechassepeche.ca\/en\/wp-json\/wp\/v2\/pages\/19535\/revisions\/42878"}],"wp:attachment":[{"href":"https:\/\/performancechassepeche.ca\/en\/wp-json\/wp\/v2\/media?parent=19535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}