Legal Notice / Terms of Sale
If the products purchased on the Performance Chasse Pêche inc. website do not entirely suit you, you can make a return within 15 days of receiving the order. Certain conditions apply:
- Item has not been worn
- It is in its original box or packaging
- You have the invoice or transaction receipt
If the return does not comply with these conditions, the product may be returned to you at your expense.
Please allow 5-10 business days for the refund to be processed. This will be made upon receipt of the package, using the same payment method used for the purchase.
Return Processing Fee
A processing fee of $15.00 (taxes included) as well as shipping costs will be deducted from your refund.
Our return labels are valid only with Purolator. If this service is not available in your area, you can make the return with the carrier of your choice, at your own expense. In this case, no processing fee will be deducted from your refund.
Please note that if the return shipping costs exceed the amounts stated due to your place of residence, the actual cost of shipping will be fully subtracted from your refund. In such a situation, we will contact you beforehand to validate the amount.
Non-refundable Items
- Final Sales: All products at 40% off and more.
- SD or micro SD card
- Batteries
- Underwear, socks and swimwear
- Calls
- Bows and crossbows*
- Firearm and telescope*
- Trail Cameras
- Sonar
- Electronics
*Bows, crossbows, firearms can be assembled in store before shipping. In this case, if you wish to make a return, a 15% fee will be deducted when you refund it. Also, the return conditions below must be respected. RETURN PROCESSING FEES will also apply.
How to Make a Return
To make a return, please follow the steps below:
- Contact us at info@performancechassepeche.ca with the following information:
- Order number
- First and last name
- Item(s) to be returned and size(s)
- Reason for return
- Receive your return label: Once the form has been sent, our team will send you a return label within 2 to 5 business days by email.
- Prepare your package: Place unused and undamaged items into their original packaging, then into a heavy-duty shipping box or bag.
Don’t forget to include your invoice or transaction receipt. - Drop off the package at the drop-off point nearest to you. To find a Purolator Fulfillment Center, click here:
👉 Find a Purolator Fulfillment Center
Important :
- In-store purchases can only be processed in-store.
- If you are not completely satisfied with your purchase, Performance Chasse Pêche inc. undertakes to respect its return policy appearing above.
Warranty
Items sold in stores or on the website of Performance Chasse Pêche inc. are new and free of defects. They are guaranteed by the manufacturer. We are not responsible for the manufacturer’s choice of whether or not to apply the warranty on their product. We will help you as much as possible in your process with the manufacturer. A handling fee of $30 may apply for the processing of your file. We do not exchange defective products without first receiving permission from the manufacturer. Delays of 1 to 12 months may occur. Note that some manufacturers do not tolerate any intermediary between themselves and the customer. If necessary, we will provide you with the necessary information to contact the appropriate service center.
If you wish to return a product for a warranty, shipping and/or return shipping costs are not covered by Performance Chasse Pêche inc. If the product is credited by the company, a credit for the original amount indicated on your invoice will be credited to your customer account with Performance Chasse Pêche inc., or will be refunded to you using the same method of payment as originally.